At Himalayan Monastery, we strive to provide our customers with exceptional service and products. We understand that there may be instances where a refund is necessary. Please read our refund policy carefully to understand your rights and responsibilities when requesting a refund.
Refunds are only applicable to purchases made directly through our website, https://himalayanmonastery.com/. To be eligible for a refund, you must submit a refund request within 7 days of the purchase date. Refunds will only be issued for unused and undamaged products or services.
Certain products or services may not be eligible for refunds. These include but are not limited to:
Digital downloads or electronically delivered products. Services that have already been rendered or partially rendered. Customized or personalized items.
To request a refund, please contact our customer support team at himalayanmonastery@gmail.com with your order details and the reason for the refund.
Our team will review your request and determine its eligibility for a refund. If approved, refunds will be processed within 7 business days to the original method of payment.
If you wish to cancel an order before it has been processed or shipped, please contact us immediately. Once the order has been processed, it cannot be canceled, and our standard refund policy will apply.
If you receive a damaged or defective item, please contact us within 3 days of receiving the product. We will arrange for a replacement or refund as appropriate.
Refunds for services such as workshops, courses, or events will be handled on a case-by-case basis. Please contact us directly to discuss your situation.
We reserve the right to modify or update our refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us at himalayanmonastery@gmail.com.
